{"title":"Services","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003eDiscover the exclusive My Mō Gioielli services: package insurance, easy returns, order priority, and single or repair shipments.\u003c\/p\u003e","products":[{"product_id":"assicurazione-pacco","title":"Package insurance","description":"\u003cp class=\"p1\"\u003eProtect your order: in case of loss or damage during transport, receive the \u003cspan class=\"s1\"\u003e\u003cb\u003eimmediate reshipment\u003c\/b\u003e\u003c\/span\u003e of the replacement item (no refund). Valid for the covered order: purchase at checkout or provide the order number in the designated field. For personalized items, reshipment follows the indicated production times.\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eWhat it covers\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eThe optional insurance at a cost of \u003cspan class=\"s1\"\u003e\u003cb\u003e€1.99\u003c\/b\u003e\u003c\/span\u003e covers \u003cspan class=\"s1\"\u003e\u003cb\u003eloss\u003c\/b\u003e\u003c\/span\u003e or \u003cspan class=\"s1\"\u003e\u003cb\u003edamage to the package during transport\u003c\/b\u003e\u003c\/span\u003e up to the moment of delivery to the recipient.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eIn case of a claim handled favorably, My Mō will provide \u003cspan class=\"s1\"\u003e\u003cb\u003ethe reshipment of the replacement item\u003c\/b\u003e\u003c\/span\u003e (not a cash refund).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eHow it works (in brief)\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003col start=\"1\"\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003ePurchase the insurance in the same order as the item you want to protect.\u003cbr\u003eIf the package arrives damaged or is lost, send a \u003cspan class=\"s1\"\u003e\u003cb\u003edetailed\u003c\/b\u003e\u003c\/span\u003e report to \u003cspan class=\"s1\"\u003e\u003cb\u003esupport@mymo.it\u003c\/b\u003e\u003c\/span\u003e (see “Required Documentation”).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eIf the insurance was purchased and the claim is approved, we will initiate the priority reshipment of the replacement item (see times below).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eProcessing and reshipment times\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eReady-to-ship items (insured):\u003c\/b\u003e\u003c\/span\u003e priority reshipment and completion within \u003cspan class=\"s1\"\u003e\u003cb\u003e7 working days\u003c\/b\u003e\u003c\/span\u003e total (warehouse processing + courier transit — courier times are estimated at 24\/48\/72 hours).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003ePersonalized items (insured):\u003c\/b\u003e\u003c\/span\u003e reshipment follows the \u003cspan class=\"s1\"\u003e\u003cb\u003eproduction times\u003c\/b\u003e\u003c\/span\u003e indicated on the product page.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eWithout insurance:\u003c\/b\u003e\u003c\/span\u003e the claim is activated within \u003cspan class=\"s1\"\u003e\u003cb\u003e48–72 hours\u003c\/b\u003e\u003c\/span\u003e of receiving complete documentation; My Mō aims to close the claim and proceed with replacement or compensation within \u003cspan class=\"s1\"\u003e\u003cb\u003e30 working days\u003c\/b\u003e\u003c\/span\u003e from the complete report. In this case as well, production times apply for personalized items.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eRequired documentation (mandatory to open the claim)\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s2\"\u003eSend everything to \u003c\/span\u003e\u003cb\u003esupport@mymo.it\u003c\/b\u003e\u003cspan class=\"s2\"\u003e with your \u003c\/span\u003e\u003cb\u003eorder number\u003c\/b\u003e\u003cspan class=\"s2\"\u003e:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eHigh-resolution photos of the external packaging and the product (if damage is visible upon delivery).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003ePhoto of the transport document or signed receipt (if available).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eBrief description of the incident (date, estimated time, courier notes).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003ePersonal details and phone contact.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eReporting terms\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eVisible damage upon delivery:\u003c\/b\u003e\u003c\/span\u003e note a reservation on the transport document and send photos + report to \u003cspan class=\"s1\"\u003e\u003cb\u003esupport@mymo.it\u003c\/b\u003e\u003c\/span\u003e within \u003cspan class=\"s1\"\u003e\u003cb\u003e48 hours\u003c\/b\u003e\u003c\/span\u003e of delivery.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eHidden damage or loss:\u003c\/b\u003e\u003c\/span\u003e report to \u003cspan class=\"s1\"\u003e\u003cb\u003esupport@mymo.it\u003c\/b\u003e\u003c\/span\u003e within \u003cspan class=\"s1\"\u003e\u003cb\u003e7 days\u003c\/b\u003e\u003c\/span\u003e of discovery or the estimated delivery date.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eFailure to meet these deadlines may jeopardize claim acceptance.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eExclusions and limitations\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eThe insurance \u003cspan class=\"s1\"\u003e\u003cb\u003edoes not\u003c\/b\u003e\u003c\/span\u003e cover damage caused by improper use or alterations after delivery.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eIt does not cover theft occurring after delivery and after the customer has signed for receipt without noting any reservation (any disputes must be addressed with the courier).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eThe insurance \u003cspan class=\"s1\"\u003e\u003cb\u003edoes not entitle to a cash refund\u003c\/b\u003e\u003c\/span\u003e: the solution provided is reshipment\/replacement of the product or compensation through agreed procedures.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003ePersonalized and 18kt gold items\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eFor \u003cspan class=\"s1\"\u003e\u003cb\u003epersonalized\u003c\/b\u003e\u003c\/span\u003e items and for \u003cspan class=\"s1\"\u003e\u003cb\u003e18kt gold jewelry made to order\u003c\/b\u003e\u003c\/span\u003e, replacement requires reproduction of the item and follows the production times indicated on the product page. Insurance speeds up priority but does not reduce the time needed for artisanal production.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003ePurchase and validity\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eInsurance is optional and must be purchased \u003cspan class=\"s1\"\u003e\u003cb\u003efor the relevant order\u003c\/b\u003e\u003c\/span\u003e. To be effective, it must be present as an order item associated with the order number you want to protect; if purchased separately, the order number must be indicated.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eThe cost of insurance \u003cspan class=\"s1\"\u003e\u003cb\u003eis non-refundable\u003c\/b\u003e\u003c\/span\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eClaim procedure and communications\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eAll\u003c\/b\u003e\u003c\/span\u003e operational requests and documentation related to claims must be sent \u003cspan class=\"s1\"\u003e\u003cb\u003ein detail\u003c\/b\u003e\u003c\/span\u003e to \u003cspan class=\"s1\"\u003e\u003cb\u003esupport@mymo.it\u003c\/b\u003e\u003c\/span\u003e with the \u003cspan class=\"s1\"\u003e\u003cb\u003eorder number\u003c\/b\u003e\u003c\/span\u003e. Channels such as WhatsApp, Instagram, or social messages are considered information tools only; formal reports sent through these channels \u003cspan class=\"s1\"\u003e\u003cb\u003emay be ignored\u003c\/b\u003e\u003c\/span\u003e if not resubmitted via email to support@mymo.it as required.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eQuick legal note\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eInsurance is an additional commercial procedure that speeds up claim processing and reshipment in case of a claim; it does not alter the consumer’s non-derogable rights under Legislative Decree 206\/2005 nor the courier’s liability for transport. My Mō commits to managing the claim in cooperation with the courier and providing support until resolution.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"My Mō Gioielli","offers":[{"title":"Default Title","offer_id":41486863204551,"sku":"41486863204551","price":1.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0517\/1678\/4327\/files\/assicurazione-pacco-my-mo-gioielli-933342.png?v=1740600001"},{"product_id":"servizio-cambio-prodotto","title":"Product exchange service","description":"\u003cmeta charset=\"UTF-8\"\u003e\u003cmeta charset=\"utf-8\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003eDid you make a mistake in purchasing an item, or is the size you chose incorrect?\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cem\u003e\u003cstrong\u003eGLS ExchangeService\u003c\/strong\u003e will allow you to receive the new product at your home and simultaneously return your old order directly to the courier!\u003c\/em\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe GLS courier will carry a pre-printed label with them, to be affixed to the package containing the material.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe same packaging used to deliver the material to the customer was utilized. If it has been discarded, we recommend using a secure packaging, made with care, to avoid damage during transport.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe packaging must contain the product in all its parts.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cb\u003e\u003cstrong\u003eThe right of withdrawal or exchange is excluded in the case of \"Supply of goods made to measure or clearly personalized\" (Article 59 Consumer Code)\u003c\/strong\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eThe service can only be purchased after our authorization.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cbr\u003e","brand":"My Mō Gioielli","offers":[{"title":"Default Title","offer_id":42453363228871,"sku":"42453363228871","price":12.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0517\/1678\/4327\/files\/servizio-cambio-prodotto-my-mo-gioielli-853654.png?v=1740599716"},{"product_id":"servizio-di-spedizione-andata-e-ritorno-per-riparazione-gls-sda","title":"Round Trip Shipping Service for Repair – GLS\/SDA","description":"\u003cp\u003e\"We offer a convenient round-trip shipping service via GLS or SDA couriers, depending on your location, to ensure a fast and secure process for the repair of your My Mō jewelry. The service includes:\"\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eHome pickup:\u003c\/strong\u003e The courier (GLS or SDA) will pick up your jewelry directly at the address you provided.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDelivery to our workshop:\u003c\/strong\u003e Your jewelry will be safely transported to our repair center.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReturn shipping:\u003c\/strong\u003e Once repaired, the jewelry will be conveniently returned to your home.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCost of Service:\u003c\/strong\u003e €20 (round trip).\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePayment Method:\u003c\/strong\u003e\u003cbr\u003eThe shipping cost is to be paid at the time of package pickup, or directly on our website at the time of purchasing the service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eImportant:\u003c\/strong\u003e\u003cbr\u003e\"The repair is always free, as guaranteed by our \u003cstrong\u003eLifetime Warranty\u003c\/strong\u003e. However, shipping costs are the responsibility of the customer.\"\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow it works:\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003ePurchase this service directly online.\u003c\/li\u003e\n\u003cli\u003eYou will receive instructions on how to prepare the package and schedule the pickup with the GLS or SDA courier, depending on your location.\u003c\/li\u003e\n\u003cli\u003eEnjoy the tranquility of a professional and secure service to keep your jewelry always perfect.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003cbr\u003eIf you prefer to use your trusted courier, you are free to do so, but we remind you that the shipping costs will be at your expense.\u003c\/p\u003e\n\u003cp\u003eChoose the comfort and security of our service to take care of your precious jewelry My Mō.\u003c\/p\u003e","brand":"My Mō Gioielli","offers":[{"title":"Default Title","offer_id":52276039385411,"sku":"52276039385411","price":20.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0517\/1678\/4327\/files\/servizio-di-spedizione-andata-e-ritorno-per-riparazione-glssda-my-mo-gioielli-273963.png?v=1740599295"},{"product_id":"servizio-di-spedizione-singola-gls-sda","title":"Single Shipment Service – GLS\/SDA","description":"\u003cp\u003eOur single shipping service via GLS or SDA couriers (depending on your location) offers you a convenient and reliable solution to send or receive your package.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eService Details:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eShipping Outbound:\u003c\/strong\u003e Sending your package to our headquarters.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReturn Shipping:\u003c\/strong\u003e Delivery of the package to your address.\u003c\/li\u003e\n\u003cli\u003eFast and secure service to ensure maximum peace of mind.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eService Cost:\u003c\/strong\u003e €10 (valid for one way only: outbound or return).\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePayment Method:\u003c\/strong\u003e\u003cbr\u003eThe shipping cost is to be paid at the time of purchasing this service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow it works:\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003ePurchase this service online and specify whether it is a \u003cstrong\u003eforward\u003c\/strong\u003e or \u003cstrong\u003ereturn\u003c\/strong\u003e shipment.\u003c\/li\u003e\n\u003cli\u003eYou will receive instructions for preparing the package and scheduling the pickup or delivery via GLS or SDA, depending on your location.\u003c\/li\u003e\n\u003cli\u003e\"Trust your package to a professional and secure service.\"\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003cbr\u003eThis service only covers the cost of shipping for a single leg. Any additional shipping costs (round trip) require the purchase of the corresponding service.\u003c\/p\u003e\n\u003cp\u003eChoose our single shipping service to manage your logistics needs in a practical and stress-free way.\u003c\/p\u003e","brand":"My Mō Gioielli","offers":[{"title":"Default Title","offer_id":52276103217475,"sku":"52276103217475","price":10.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0517\/1678\/4327\/files\/servizio-di-spedizione-singola-glssda-my-mo-gioielli-636799.png?v=1740599317"},{"product_id":"servizio-salta-la-fila","title":"Skip the Line Service","description":"\u003cp\u003eDo you urgently need to receive your personalized jewelry? With the \u003cstrong\u003e\"Skip the Line\" Priority Service\u003c\/strong\u003e, your order goes ahead of everyone else!\u003c\/p\u003e\n\u003cp\u003eThis exclusive option allows you to reduce the standard waiting times, ensuring immediate processing of your jewelry. It is the ideal solution for last-minute gifts, forgotten anniversaries, or upcoming special occasions.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat the service guarantees:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n    \u003cp\u003e\u003cstrong\u003eRecord Times:\u003c\/strong\u003e Production and handover to the courier in just \u003cstrong\u003e1-3 working days\u003c\/strong\u003e (excluding Saturdays, Sundays, and holidays), skipping the normal 15-day wait expected for personalized products.\u003c\/p\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n    \u003cp\u003e\u003cstrong\u003eFast Track:\u003c\/strong\u003e Your order receives absolute priority in the production queue.\u003c\/p\u003e\n  \u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003e⚠️ FUNDAMENTAL PURCHASE RULES (Please Read Carefully):\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n    \u003cp\u003e\u003cstrong\u003e1 Item = 1 Service:\u003c\/strong\u003e The service cost applies to each individual piece of jewelry. If you purchase 2 or more personalized products and want priority on all, you must add to the cart a quantity of \"Skip the Line\" services equal to the number of items (e.g., 2 rings = 2 priority services).\u003c\/p\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n    \u003cp\u003e\u003cstrong\u003eDiscretion and Prior Agreement:\u003c\/strong\u003e The application of the service \u003cstrong\u003eis not mandatory\u003c\/strong\u003e but at the discretion of the \u003cem\u003eMy Mō\u003c\/em\u003e staff, based on the laboratory's workload. We invite you to \u003cstrong\u003econtact us in advance\u003c\/strong\u003e (via chat or email) to check feasibility. If you purchase the service without receiving confirmation, we reserve the right not to apply it if the technical times do not allow it.\u003c\/p\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n    \u003cp\u003e\u003cstrong\u003eNon-Refundable:\u003c\/strong\u003e The cost of the service \u003cstrong\u003eis NOT refundable\u003c\/strong\u003e under any circumstances. By proceeding with the purchase, you agree that the amount paid for priority will be retained for handling the request, even if the order cannot be fulfilled within the express times due to lack of agreement or force majeure.\u003c\/p\u003e\n  \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"My Mō Gioielli","offers":[{"title":"Default Title","offer_id":53126869156163,"sku":"53126869156163","price":9.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0517\/1678\/4327\/files\/servizio-salta-la-fila-my-mo-gioielli-3247950.png?v=1765788731"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0517\/1678\/4327\/collections\/servizi-9844553.png?v=1751217705","url":"https:\/\/lv.mymo.it\/en\/collections\/servizi.oembed","provider":"My Mō Gioielli","version":"1.0","type":"link"}