{"product_id":"assicurazione-pacco","title":"Package insurance","description":"\u003cp class=\"p1\"\u003eProtect your order: in case of loss or damage during transport, receive the \u003cspan class=\"s1\"\u003e\u003cb\u003eimmediate reshipment\u003c\/b\u003e\u003c\/span\u003e of the replacement item (no refund). Valid for the covered order: purchase at checkout or provide the order number in the designated field. For personalized items, reshipment follows the indicated production times.\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eWhat it covers\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eThe optional insurance at a cost of \u003cspan class=\"s1\"\u003e\u003cb\u003e€1.99\u003c\/b\u003e\u003c\/span\u003e covers \u003cspan class=\"s1\"\u003e\u003cb\u003eloss\u003c\/b\u003e\u003c\/span\u003e or \u003cspan class=\"s1\"\u003e\u003cb\u003edamage to the package during transport\u003c\/b\u003e\u003c\/span\u003e up to the moment of delivery to the recipient.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eIn case of a claim handled favorably, My Mō will provide \u003cspan class=\"s1\"\u003e\u003cb\u003ethe reshipment of the replacement item\u003c\/b\u003e\u003c\/span\u003e (not a cash refund).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eHow it works (in brief)\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003col start=\"1\"\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003ePurchase the insurance in the same order as the item you want to protect.\u003cbr\u003eIf the package arrives damaged or is lost, send a \u003cspan class=\"s1\"\u003e\u003cb\u003edetailed\u003c\/b\u003e\u003c\/span\u003e report to \u003cspan class=\"s1\"\u003e\u003cb\u003esupport@mymo.it\u003c\/b\u003e\u003c\/span\u003e (see “Required Documentation”).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eIf the insurance was purchased and the claim is approved, we will initiate the priority reshipment of the replacement item (see times below).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eProcessing and reshipment times\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eReady-to-ship items (insured):\u003c\/b\u003e\u003c\/span\u003e priority reshipment and completion within \u003cspan class=\"s1\"\u003e\u003cb\u003e7 working days\u003c\/b\u003e\u003c\/span\u003e total (warehouse processing + courier transit — courier times are estimated at 24\/48\/72 hours).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003ePersonalized items (insured):\u003c\/b\u003e\u003c\/span\u003e reshipment follows the \u003cspan class=\"s1\"\u003e\u003cb\u003eproduction times\u003c\/b\u003e\u003c\/span\u003e indicated on the product page.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eWithout insurance:\u003c\/b\u003e\u003c\/span\u003e the claim is activated within \u003cspan class=\"s1\"\u003e\u003cb\u003e48–72 hours\u003c\/b\u003e\u003c\/span\u003e of receiving complete documentation; My Mō aims to close the claim and proceed with replacement or compensation within \u003cspan class=\"s1\"\u003e\u003cb\u003e30 working days\u003c\/b\u003e\u003c\/span\u003e from the complete report. In this case as well, production times apply for personalized items.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eRequired documentation (mandatory to open the claim)\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s2\"\u003eSend everything to \u003c\/span\u003e\u003cb\u003esupport@mymo.it\u003c\/b\u003e\u003cspan class=\"s2\"\u003e with your \u003c\/span\u003e\u003cb\u003eorder number\u003c\/b\u003e\u003cspan class=\"s2\"\u003e:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eHigh-resolution photos of the external packaging and the product (if damage is visible upon delivery).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003ePhoto of the transport document or signed receipt (if available).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eBrief description of the incident (date, estimated time, courier notes).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003ePersonal details and phone contact.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eReporting terms\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eVisible damage upon delivery:\u003c\/b\u003e\u003c\/span\u003e note a reservation on the transport document and send photos + report to \u003cspan class=\"s1\"\u003e\u003cb\u003esupport@mymo.it\u003c\/b\u003e\u003c\/span\u003e within \u003cspan class=\"s1\"\u003e\u003cb\u003e48 hours\u003c\/b\u003e\u003c\/span\u003e of delivery.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eHidden damage or loss:\u003c\/b\u003e\u003c\/span\u003e report to \u003cspan class=\"s1\"\u003e\u003cb\u003esupport@mymo.it\u003c\/b\u003e\u003c\/span\u003e within \u003cspan class=\"s1\"\u003e\u003cb\u003e7 days\u003c\/b\u003e\u003c\/span\u003e of discovery or the estimated delivery date.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eFailure to meet these deadlines may jeopardize claim acceptance.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eExclusions and limitations\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eThe insurance \u003cspan class=\"s1\"\u003e\u003cb\u003edoes not\u003c\/b\u003e\u003c\/span\u003e cover damage caused by improper use or alterations after delivery.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eIt does not cover theft occurring after delivery and after the customer has signed for receipt without noting any reservation (any disputes must be addressed with the courier).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eThe insurance \u003cspan class=\"s1\"\u003e\u003cb\u003edoes not entitle to a cash refund\u003c\/b\u003e\u003c\/span\u003e: the solution provided is reshipment\/replacement of the product or compensation through agreed procedures.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003ePersonalized and 18kt gold items\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eFor \u003cspan class=\"s1\"\u003e\u003cb\u003epersonalized\u003c\/b\u003e\u003c\/span\u003e items and for \u003cspan class=\"s1\"\u003e\u003cb\u003e18kt gold jewelry made to order\u003c\/b\u003e\u003c\/span\u003e, replacement requires reproduction of the item and follows the production times indicated on the product page. Insurance speeds up priority but does not reduce the time needed for artisanal production.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003ePurchase and validity\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eInsurance is optional and must be purchased \u003cspan class=\"s1\"\u003e\u003cb\u003efor the relevant order\u003c\/b\u003e\u003c\/span\u003e. To be effective, it must be present as an order item associated with the order number you want to protect; if purchased separately, the order number must be indicated.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eThe cost of insurance \u003cspan class=\"s1\"\u003e\u003cb\u003eis non-refundable\u003c\/b\u003e\u003c\/span\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eClaim procedure and communications\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eAll\u003c\/b\u003e\u003c\/span\u003e operational requests and documentation related to claims must be sent \u003cspan class=\"s1\"\u003e\u003cb\u003ein detail\u003c\/b\u003e\u003c\/span\u003e to \u003cspan class=\"s1\"\u003e\u003cb\u003esupport@mymo.it\u003c\/b\u003e\u003c\/span\u003e with the \u003cspan class=\"s1\"\u003e\u003cb\u003eorder number\u003c\/b\u003e\u003c\/span\u003e. Channels such as WhatsApp, Instagram, or social messages are considered information tools only; formal reports sent through these channels \u003cspan class=\"s1\"\u003e\u003cb\u003emay be ignored\u003c\/b\u003e\u003c\/span\u003e if not resubmitted via email to support@mymo.it as required.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003eQuick legal note\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp class=\"p1\"\u003eInsurance is an additional commercial procedure that speeds up claim processing and reshipment in case of a claim; it does not alter the consumer’s non-derogable rights under Legislative Decree 206\/2005 nor the courier’s liability for transport. My Mō commits to managing the claim in cooperation with the courier and providing support until resolution.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"My Mō Gioielli","offers":[{"title":"Default Title","offer_id":41486863204551,"sku":"41486863204551","price":1.49,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0517\/1678\/4327\/files\/assicurazione-pacco-my-mo-gioielli-933342.png?v=1740600001","url":"https:\/\/lv.mymo.it\/en\/products\/assicurazione-pacco","provider":"My Mō Gioielli","version":"1.0","type":"link"}